Xpert Plumbing

Plumbing Done Right!

“Your Local Plumbing Experts”

(470) 205-7191

Plumbing Done Right!

“Your Local Plumbing Experts”

(470) 205-7191

What to do when a pipe bursts in your home

While contacting Xpert Plumbing is your best option for fixing the busted pipe, there are steps you can take to make sure your home or business and contents are secure.

1. Make sure your family is safe.

While some plumbing issues and burst pipes don’t cause major water to rise in the residence or building, in some cases there can be a release of several inches of water before the problem is discovered. This usually happens at the most inconvenient times and can rapidly become a serious problem. Make sure your family, including your four-legged friends, are out of danger, by evacuating outdoors if needed.

2. Turn off your water main.

The easiest and quickest way to stop the water is by turning off your water main. It is best to go ahead and locate where the shut off valve is and how to turn it off before there is an emergency, so you are familiar with the process ahead of time. You may be able to turn this back on if you can isolate the problem in step 4, but for the immediate needs of your home, turning off the water to the entire system is best.

3. Electric Panel

If the leak is near the electric panel in your home “Do Not attempt to turn off the electricity! This is a very serious and dangerous situation! Attempting to turn off the electricity could cause immediate, life-threatening, and tragic consequences! Evacuate the area and the home immediately! Call your local fire department. They will come and secure your home. Make sure to advise them that the water is leaking near or at the electric panel to keep the firemen safe and out of danger from electric shock and possible death.

4. Try to isolate the problem.

You may or may not be able to tell where the source of the leak is originating. There may be more than one break and it could be deep within your walls with water streaming further than what you think is possible. On arrival, our team will find the source of the leak and take care of it for you.

5. Call Expert Plumbing

Give us a call at (470) 205-7191 so you can get on our schedule. We know that there may be a long road ahead with fixing damages and understand that you will want running water in your home as fast as possible. Our professional technicians will come out to locate the problem and repair it for you quickly and efficiently, doing it right the first time.

6. Take pictures of the damage

For insurance purposes, go ahead and document the damage that has occurred. This is best through still pictures, but some adjusters like to have video as well. By documenting as much information as possible ahead of time, your insurance adjuster and company will be able to get your home back to the condition you need it in a much more efficient timeframe.

7. Guidance, “What to do next”.

Upon arrival, we will take care of your plumbing problem and help guide you in the right direction. You may want to call your insurance company depending on the severity of the damages. The damages caused by the leak will be subject to your deductible and every insurance provider and policy looks different, but they should help walk you through any steps when it comes to documenting and mitigating the damages.

8. Mitigate the damage

This step can be confusing for many home and business owners as they aren’t sure what they can and cannot do. Many insurance policies will encourage, if not require, mitigation to occur, to prevent additional issues from taking place, such as mold and mildew development. Some water damage can be fixed with water extraction, dehumidifiers, and fans, other times carpet and drywall will need to be removed entirely.

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